Mixue88 Privacy Policy — Protecting Our Users' Data
This document explains how mixue88 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Please read it carefully to understand your rights.
Effective Date: 1 January 2026
1. Information We Collect
Mixue88 collects the personal information necessary to provide platform services securely and efficiently. The information collected falls under several key categories:
Account Information
During registration, you are required to provide your full name, email address, phone number, and password. This information is used to create and verify your account identity. We may also request identity verification documents such as your national ID for compliance and security purposes.
Device & Browser Information
The mixue88 platform automatically records technical information when you access our services, including device type, operating system, browser type, IP address, and session data. This information is used to ensure the platform functions correctly across different devices and to identify any suspicious activity.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect information required by payment systems — such as the account holder name and bank account number for withdrawals. Payment card details, where applicable, are processed through recognised third-party payment providers and are not stored directly on mixue88 servers.
Platform Usage Data
We record in-platform activity such as bets placed, games played, login and logout times, and account actions. This data is used to manage accounts, detect fraud and improve the user experience.
2. How We Use Your Information
Information collected by mixue88 is used for the following purposes and will not be used beyond the scope stated here without your consent:
- Account management: Creating, verifying, and managing user accounts, including login processing and password recovery.
- Transaction processing: Processing deposits, wagers, and withdrawals in MYR securely and accurately.
- Platform security: Detecting and preventing fraud, unauthorised access, and activities that violate our terms of use.
- Customer support: Assisting users with enquiries, technical issues and transaction disputes.
- Legal compliance: Meeting all relevant legal and regulatory requirements applicable in Malaysia.
- Service improvement: Analysing aggregated usage patterns to improve platform functionality and user experience.
Mixue88 does not use your personal data for third-party marketing purposes without your explicit consent.
3. Cookies & Session Tracking
The mixue88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you browse our platform.
Types of cookies used:
- Session cookies: Required to keep you logged in during your session and to allow navigation between sections of the platform without needing to log in again. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings and display preferences so you don't have to reconfigure them each time you visit the platform.
- Analytics cookies: Collects usage data in aggregated, anonymised form to help us understand how users interact with the platform. This data is not linked to your personal identity.
You can control or block cookies through your browser settings. However, blocking session cookies may affect login functionality and navigation within the mixue88 platform.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
Your personal data is stored on servers protected by SSL encryption and strict technical security measures. Access to user personal data is limited to authorised personnel only and strictly for legitimate purposes. mixue88 conducts regular security reviews to ensure your data remains protected at all times.
Data is retained for as long as necessary to fulfil the purpose for which it was collected and to meet applicable legal requirements. Once the defined retention period has lapsed, data will be securely deleted or anonymised.
Third-Party Sharing
Mixue88 does not sell or rent users' personal data to any third party for marketing purposes. We only share necessary information with third parties in the following situations:
- Accredited payment processing providers, for handling financial transactions in MYR
- Technical service providers who assist in platform operations, subject to strict confidentiality agreements
- Relevant authorities, where required by law or court order
5. User Rights Over Personal Data
As a mixue88 platform user, you have certain rights regarding your personal data. These rights can be exercised by contacting our support team:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within a reasonable timeframe.
If your personal data is inaccurate or out of date, you have the right to request a correction via your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to applicable legal retention requirements and any active contractual obligations.
To exercise any of these rights, please contact the mixue88 support team via live chat on the platform or by email at support at mixue88.ws. We will process your request in a timely manner and keep you informed of the action taken.
6. Policy Updates & How to Contact Us
Changes to This Privacy Policy
Mixue88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be posted on this page with an updated effective date. It is the user's responsibility to check this page periodically. Continued use of the mixue88 platform after changes are published will be considered acceptance of the updated policy.
Contact Us for Privacy Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please reach out to the mixue88 team through the following channels:
- Live Chat: Available on the platform after login — the fastest way to get a response
- Email: support at mixue88.ws — for enquiries that require further review or document submission
- For general questions about the platform before registering, please check the FAQ us
This Privacy Policy applies to all mixue88 platform users accessing our services from Malaysia and is governed by applicable Malaysian law, including the Personal Data Protection Act 2010 (PDPA).